Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 4

What countries do you ship to?

Accepted Answer

The store ships to the following locations: Rest of world, US.

Question 5

Do you offer bulk or wholesale orders?

Accepted Answer

We do happily offer both bulk and wholesale orders. Contact us for more details.

Question 6

Do you offer express shipping?

Accepted Answer

We only offer standard ground shipping. However shipping within the USA is free.

Question 7

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping within the USA.

Question 8

Do you ship internationally?

Accepted Answer

We can ship internationally, but keep in mind that any international order is not guaranteed and cannot be refunded. There will be a shipping fee.

Question 9

What is your return policy?

Accepted Answer

Returns are accepted within 14 days of receiving your item. Items must be unworn or unused, with tags, in their original packaging, and accompanied by proof of purchase. Contact dirtbagbikercoffee@gmail.com to request a return before sending it. If accepted, we’ll provide a return shipping label and instructions. Sale items, gift cards, perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases are not returnable. Approved refunds are issued to the original payment method within 10 business days after inspection.See the full refund policy.

Question 10

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 11

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at dirtbagbikercoffee@gmail.com. Orders that have already been processed may not be eligible for changes.

Question 12

Do you allow customers to request and manage their own returns?

Accepted Answer

Customers must contact the merchant to request a return.

Question 13

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Question 14

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

Question 15

Do you have active discount codes or promotions?

Accepted Answer

Yes, these codes are typically found on our ads or social media. TikTok @dirbagbikercoffee.

Question 16

What languages is your store available in?

Accepted Answer

The online store is available in English.

Question 17

Do you offer local pickup?

Accepted Answer

No pickup locations available.

Question 18

Do you have retail store locations?

Accepted Answer

No, we are strictly web based.

Question 19

How can I contact customer service?

Accepted Answer

Email us at Dirtbagbikercoffee@gmail.com.

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